Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries relating to payments and handles refunds.

RevLink is sold as a recurring monthly subscription for each device, at R450 per device per month. Each device's subscription is purchased in the RevLink app on that device. Access is provided as soon as the subscription is active and the device has been authorised in MobiLink.

Subscription charges are non-refundable. Once a monthly billing period has commenced and access has been provided, that period's charge is not refunded, whether or not the subscription is used during that period.

Deactivating a device in MobiLink removes its access to your company's data but does not cancel its subscription and does not entitle the subscriber to a refund. To stop billing for a device, cancel that device's subscription.

You may cancel at any time. Cancellation takes effect at the end of the current billing period, after which no further payments will be taken. You retain access for the remainder of the period already paid for. Each device's subscription is cancelled separately.

To cancel, contact us at support@elotech.co.za or 011 578 1422, or manage your subscription through Paddle at paddle.net.

Nothing in this policy limits any rights you may have under applicable law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 in South Africa, or equivalent legislation in your jurisdiction. Where a statutory right to withdraw or obtain a refund applies, that right prevails over this policy.

By subscribing and activating a device, you request immediate access to the Services and acknowledge that any statutory cooling-off period may be affected once access has been provided.

Because Paddle is the Merchant of Record, all refund requests must be directed to Paddle at paddle.net. Refunds are granted at Paddle's discretion and in accordance with Paddle's Refund Policy and Buyer Terms.

Where the Services are materially unavailable due to a fault on our side, contact us at support@elotech.co.za. We will investigate and, where appropriate, support a refund or credit request with Paddle. This does not apply to interruptions caused by your own systems, network, hardware, or third-party software.

EloTech Software Development (Pty) Ltd

12 Dagbreek Street, Glen Marais, Kempton Park, Gauteng, 1619

support@elotech.co.za | 011 578 1422

Support hours: 08:30 – 16:00, Monday to Friday